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Connection Update — Help the Team Investigate Ongoing Disconnects
Posted in 
General
Connection Update — Help the Team Investigate Ongoing Disconnects
Posted in 
General
Connection Update — Help the Team Investigate Ongoing Disconnects
Many players have continued to mention disconnection problems across several games, so I wanted to share a current update and explain how we can all help the developers investigate these cases properly.

The FlyOrDie team has recently made further updates to the network infrastructure in an effort to improve stability.  They are continuing to monitor the situation closely.  Because connection quality can vary based on browser, device, and location, it’s important that the team receives specific details from affected players rather than general complaints.

If you are still experiencing frequent disconnects, please submit a detailed report through the official Contact Support page - 
https://www.flyordie.com/contact-support?s=hn


When reporting, please include:
- The exact time of the disconnect(s)
- Your browser (e.g. Chrome, Safari, Edge)
- Your device (e.g. iPhone, Android, Windows PC)
- Your network type (Wi-Fi, 4G/5G, home, or company connection)
- A brief description of what happens (e.g. freeze, lag, timeout)

This information allows the developers to locate the disconnects in the logs and analyse what’s happening in real time.

Complaining about disconnects here on the forum will not speed up the process or help identify the cause.  The most effective way to get results is by submitting the information directly through the support page with as much detail as possible.

Thank you to everyone who’s been patient and continues to support FlyOrDie while improvements are ongoing.  Your detailed feedback truly helps the team refine the stability of every game.
❤️
2
Hi all,

To everyone still experiencing disconnects: We've closed the old forum thread (
https://www.flyordie.com/forum/253623)
 to ensure that all reports now go directly to the development team for logging and investigation.

We need to move past general "I got disconnected" comments and focus on technical details. If you're having issues, please use the official support link right away and include the time, device, browser, and network details.

Your detailed reports are the only way we can get to the bottom of this!
❤️
3
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