Dear FlyOrDie administrators, I have tried 5 times this afternoon to make my annual subscription payment but it has been declined. I have been assured by my card provider that the issue is technical and that it is at your end ie it's not with them or me. Could you please help. Yours sincerely, 'Dumbo'.
Subscription Payment
Posted in
Technical
Subscription Payment
1
Hello catsgirls, Thank you for your email. However, I am sure that I entered my details correctly. I have done this for the last 4 years without a problem. My attempt has now been suspended by your/WorldPay system. I emailed John Stewart with a suggested solution but I haven't heard back as yet. I said that if FlyOrDie would send me their bank details I would be willing to make an electronic BACS payment direct from my bank. Kind regards, 'dumbo'.
Hello Dumbo, There is a misunderstanding. I provided you with the official e-mail address of FlyOrDie's billing support. ** I'm assistant moderator but I am not a FlyOrDie employee. ** It may take a few days until you get a reply from FlyOrDie. Kind Regards, John
Hello John, I'm sorry to trouble you but I recognised your name from last year when I had the same problem. This year is identical in that i cannot get my payment through via VISA but there is no issue, I'm told by VISA, with my account. VISA assure me that the issue is with the Worldpay/FlyorDie 'gateway'. I have emailed FlyorDie Billing but they haven't replied and my membership has just expired. I would be happy to make a direct bank transfer if FlyorDie would give me the details. Alternatively, I could make it over the phone on my credit card. This is so frustrating. Is there any way you could help please? Yours hopefully, Dumbo.
Hello dumbo, one thing comes to my mind: If you're using a VPN, make sure to deactivate it before starting the subscription process. Practically all servers a VPN provider has in use are labeled as 'known proxy', which causes access to banking and similar sites to be denied. If you are not using a VPN, please wait for FlyOrDie's reply. Kind regards, John (I am not a FlyOrDie employee.)
Hello John, You will no doubt have realised that I haven't worked out how make orderly comments in the forum. Nevertheless, since you are one person who always seems to try to help I've copied in my latest email to the FlyorDie billing team as follows... Dear FlyorDie Billing, I am very disappointed to still have not received a reply to my email to you of 3rd April asking for help with an issue (repeat of 2023) of your gateway agent (Worldpay) not accepting/completing my VISA payment to renew my subscription. Today with the help of a computer expert we examined my computer settings and browser (Edge) and found them to be correct. We tried to make the payment which, again, failed. We then installed another browser (Google Chrome) and tried again to make the payment which also failed. I again stress that VISA have confirmed that there is no issue with my VISA account and no blocks have been put on it. They also affirm that the issue is definitely with Worldpay/FlyorDie. My computer expert finally made the payment using their own and different card which completed without a problem. Why is Worldpay not accepting my card and putting up the notification that “the transaction has been blocked by the card issuer” when VISA has clearly has not declined the transaction? I can now expect a bill from my computer expert for an issue which is yours and not mine. I have been a loyal subscriber since signing up in 2018 and feel justified in expecting a better response from FlyorDie. I am decidedly unimpressed with your lack of interest and engagement but I have still taken the time to write to you. I very much hope that you will take the trouble to bottom out this issue and to let me know what the real problem is ns how I can be confident that it won’t repeat in the future. Dumbo.
Good morning "dumbo" An explanation has already been posted on the subject of the difficulty of subscribing or re-subscribing on another post. Check out this one
https://www.flyordie.com/forum/240388
Then I give you a little info on an error that was found when some players fill out the information request form for payment by credit card. 1) Indicate the code number of your card correctly, this code is on the back of your card. 2) It is imperative to correctly transcribe in the form the name of the Holder of the bank card according to the spelling shown on this one. This type of error is unfortunately recurrent. Sincerely catsgirls
Hello catsgirls, he wrote that his card provider *confirmed that he had entered everything correctly* and that the problem was not at his end. That was why I forwarded him to billing support. Kind regards, John